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ERP Solutions Dubai, ERP Software Dubai, Abu Dhabi, UAE, Sharjah, Qatar, Bahrain, Oman.

CRM

Zeta CRM Solutions is the award-winning CRM suites which address the business process needs of fast-growing organisations across Sales and Support. Zeta CRM assists individuals and teams by centralising contact and calendar information, increasing communication eectiveness, and improving individual and team productivity.

Major Modules

Contact Management

Zeta Contact Manger is designed to meet the needs of companies for centralized contact and customer information. It provide a single central repository for critical contact information captured across the organization, which reduces redundancy and errors, enable improved data control and security, and eases data maintenance tasks. Through Zeta Contact Manger the sales team can access contact details, know the relationship history, opportunities, information, so they can have knowledge communications with prospectus and customers. The sales team can schedule calls, meeting, and to do quickly and easily. It can record communication with the contacts and track customer history of all communications.

Sales Management

Revenues from sales are live blood for commercial organizations. By using Zeta Sales Manager the company can enter the leads, accessing the leads and converting them to opportunities, view all sales opportunities at once or lter by using Sales Stages, Status, Amount, Probability of close. It can also create quotes and orders for the quotation.

Support Management

CRM support module can improve customer satisfaction and productivity by automating customer support processes. It can assign ticket to the appropriate resource, record the status, urgency and nature of the issue and track time to resolution. View ticket assignment, priority weighting and notication request. It can also be linked to online supporting system.

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